BOOK WITH CONFIDENCE
With Our Happy Guest Guarantee
The Liverpool Boat has been a trusted and award-winning holiday let in the centre of Liverpool’s waterfront since 2019. Our Happy Guest Guarantee has been created with you, our guest, in mind. You are the centre of our business.
What’s included:
- Hotel-standard linens and towels
- Complimentary tea, coffee and sugar
- Personalised check-in experience
- No charge early check-in (if possible)
- All bookings backed by Know Your Guest by Superhog
- A wonderful unique stay on board a wide-beam canal boat in the heart of Liverpool
What You Can Expect...
After booking you will be sent an email confirming your booking and asking you to complete your guest verification through third-party provider Superhog.
This is done to ensure we are keeping up-to-date with short-term rental regulations as well as providing both our guests and the boat with extra protection. Superhog will contact you via email and/or text to complete the verification. Please do so as soon as possible to enable a quick and easy check-in process.
The verification process will see you verify your identification and you will also be given the choice between a security deposit or a non-refundable damage waiver.
You will also be sent our digital guest guide and will be asked to fill out a digital registration form. The digital registration form provides the names (and ages of children) of all who are staying on board as well as your vehicle’s registration number so we can arrange for you to have free parking at the marina for the duration of your stay.
Once these are complete, you will receive check-in details of the team member who will be meeting you to show you around and give the keys. They will be able to answer any questions you may have as staying on a boat is different than a boring hotel room!
Why Book Direct?
Although we are listed on third-party online travel agent websites, we recommend you book directly on our website for the best possible experience, direct communication with us and the best price.
Frequently Asked Questions
Below is a list of our most frequently asked questions. If you have any other questions, please contact us by email.
To make a booking, click the yellow ‘BOOK NOW’ button at the top of the page if you are on a computer and from the drop down menu at the top of the page if you are on a mobile. You will then be directed to our secure booking page to book.
If you cancel 14 days in advance of your arrival date, no cancellation charge will be changed and your deposit will be refunded. If you cancel within 14 days of your arrival day or don’t show on the day, the total price of the booking will be charged.
We will only provide a 100% refund or the option of rebooking your holiday should there be a National Lockdown or Tier restrictions that do not permit you to travel to Liverpool.
Unfortunately, we cannot provide refunds for cancellations due to illness, or any of your party having to self-isolate.
We highly recommend that you purchase holiday insurance.
Yes, we do. They are part of the family too, aren’t they? Please let us know upon booking who you are bring with you.
A 25% deposit is taken upon booking if the stay is over six weeks away. Full payment or balance is taken when stay is less than six weeks away.
The Liverpool Boat can accommodate a maximum of four guests. There is a king-size bed in the main bedroom, two bunkbeds in the second bedroom and a sofa bed in the open-plan living room that can be used by prior agreement. The bunkbeds are best for children.
Guests can check in from 3pm and check out is by 11am. Early check in and late check out are subject to availability. These must be arranged before your stay.
As we greet you at the boat when you check in, please let us know what time you will be arrive prior to the day.
We will meet you in personal at the boat. We will give you a tour, point out a few things that are different from staying in an apartment and answer any questions you might have.
Please let us know what time you will arrive prior to the day.
Yes. We offer free parking for one car. Please provide your registration number when booking.
Yes, it is. The area is long and narrow on our 60×10 wide-beam canal boat. The boat is static in the marina and there is little boat traffic but you will feel movement once in a while from the water. It is lovely to fall asleep when the boat is gently moving.
There are two other things to be aware of.
The first is that the water supply on a boat is limited. We ensure the water tank is full before you arrive and we top it up during your stay if needed. However, you must be conscious that water shouldn’t be wasted while you are onboard.
The second is the toilet. The boat features a composting toilet that doesn’t use water or chemicals.
This might take some getting used to but remember, you are staying on a boat and not a boring apartment!
The main things to remember are:
- Everyone must sit down to use the toilet – including all men/boys.
- After a wee, the ‘flush’ button (located below the toilet paper holder) has to be pressed.
- Toilet paper is to be placed in the back compartment of the toilet.
If the toilet is not used correctly, it causes a huge mess which the cleaners then need to deal with and you will incur a £50 extra cleaning charge.
There are conventional toilets and showers available in the marina building.
Yes, there is free WIFI on board The Liverpool Boat. The details are on the boat.
We expect that a certain amount of wear and tea is inevitable. Who hasn’t dropped a wine glass?
However, if something does get damaged while you are on the boat, please contact us right away so that we can make sure it is fixed or replaced before the next guest checks in.
If the damage is serious or malicious then we will have to charge you to replace or repair it.
Yes. All our hotel-grade linens and towels are provided for your use during your stay.
Yes. A travel cot is available. You will have to bring your own bedding for the travel cot. Please let us know if you will require the travel cot when bookings.
No you don’t. Our professional cleaners will take care of the deep cleaning and disinfecting that is needed.
We do ask if you would kindly put on the dishwasher before you leave.
Freetobook is the secure booking software we use at The Liverpool Boat.
Unfortunately the boat is unsuitable for a person with mobility issues. There are three steep stairs down into the boat. There is also the occasional movement of the boat from the water which makes the boat unsuitable.
You do not have to wear a life vest to stay on the boat. The boat is static in the marina.
However, we do suggest that children use life vests when entering/exiting the boat and when using the outdoor areas. We claim no responsibility if there is an accident and remind parents to watch their children at all times.
Our full terms and conditions can be found by a link at the bottom of the page.