FREQUENTLY ASKED QUESTIONS
Questions about booking and Staying
Below is a list of our most frequently asked questions. If you have any other questions, please contact us via the form below, email or the phone.
To make a booking, click the yellow ‘BOOK NOW’ button at the top of the page if you are on a computer and from the drop down menu at the top of the page if you are on a mobile. You will then be directed to our secure booking page to book.
If you cancel 14 days in advance of your arrival date, no cancellation charge will be changed and your deposit will be refunded. If you cancel within 14 days of your arrival day or don’t show on the day, the total price of the booking will be charged.
We will only provide a 100% refund or the option of rebooking your holiday should there be a National Lockdown or Tier restrictions that do not permit you to travel to Liverpool.
Unfortunately, we cannot provide refunds for cancellations due to illness, or any of your party having to self-isolate.
We highly recommend that you purchase holiday insurance.
Yes, we do. They are part of the family too, aren’t they? Please let us know upon booking who you are bring with you.
A 50% deposit is taken upon booking. The other 50% is due 14 days before your arrival date.
The Liverpool Boat can accommodate a maximum of six guests.
Guests can check in from 3pm and check out is by 11am. Early check in and late check out are subject to availability. These must be arranged before your stay.
As we greet you at the boat when you check in, please let us know what time you will be arrive prior to the day.
We will meet you in personal at the boat. We will give you a tour, point out a few things that are different from staying in an apartment and answer any questions you might have.
Please let us know what time you will arrive prior to the day.
Yes. We offer free parking for one car. Please provide your registration number when booking.
Yes, it is. The area is long and narrow on our 60×10 wide-beam canal boat. The boat is static in the marina and there is little boat traffic but you will feel movement once in a while from the water. It is lovely to fall asleep when the boat is gently moving.
There are two other things to be aware of.
The first is that the water supply on a boat is limited. We ensure the water tank is full before you arrive and we top it up during your stay if needed. However, you must be conscious that water shouldn’t be wasted while you are onboard.
The second is the toilet. Waste does not go out into the marina but into a tank. Nothing and we mean NOTHING can be put down the toilet besides toilet paper. Everything else must be put into the bin provided. If something like a wipe is flushed, this will cause the toilet to stop functioning and possibly damage it beyond repair.
Yes, there is free WIFI on board The Liverpool Boat. The details are on the boat.
We expect that a certain amount of wear and tea is inevitable. Who hasn’t dropped a wine glass?
However, if something does get damaged while you are on the boat, please contact us right away so that we can make sure it is fixed or replaced before the next guest checks in.
If the damage is serious or malicious then we will have to charge you to replace or repair it.
Yes. All our hotel-grade linens and towels are provided for your use during your stay.
Yes. Both these items are available but must be arranged prior to your stay as they are not kept on board. You will have to bring your own bedding for the travel cot.
No you don’t. Our professional cleaners will take care of the deep cleaning and disinfecting that is needed.
We do ask if you would kindly put on the dishwasher before you leave.
Freetobook is the secure booking software we use at The Liverpool Boat.
Unfortunately the boat is unsuitable for a person with mobility issues. There are three steep stairs down into the boat. There is also the occasional movement of the boat from the water which makes the boat unsuitable.
You do not have to wear a life vest to stay on the boat. The boat is static in the marina.
However, we do suggest that children use life vests when entering/exiting the boat and when using the outdoor areas. We claim no responsibility if there is an accident and remind parents to watch their children at all times.
Our full terms and conditions can be found by a link at the bottom of the page.